Delete your ONYX1 account and data

Who can ask

• A staff member with a sign-in at a trade business that uses ONYX1.
• The owner of a trade business, for the business's whole ONYX1 account.
• A customer-portal user: someone who set a password on the ONYX1 client portal to view files a trade business shared with them.

How to request deletion

1. Email support@onyx1.app from the email address on your ONYX1 account.
2. Use the subject line “Delete my account”.
3. Say which kind of account you have (staff member, business owner or portal user) and, if you can, which trade business you work with or deal with.

We will confirm by email once we have dealt with your request.

What we delete

We delete your login and the personal account information tied to it, for example your name, email and password, and, for a portal login, your two-factor settings and notification choices.

What we keep, and why

New Zealand law requires a trade business to keep certain records. Invoices, quotes, payments, timesheets, job expenses, the health and safety register (including incident photos), signed daily site reports and crew signatures, and signed customer sign-offs belong to the trade business and are kept for the life of its account, in part because the Tax Administration Act 1994 requires businesses to keep financial records for 7 years. Deleting a login does not delete these.

A job file that mentions you, such as a quote, an invoice or a site report, is that trade business's own record, not ours. When a request touches a business's files, we tell that business so it can deal with its own record of you, exactly as our Privacy Policy explains.

If you are a business owner

To remove one team member straight away, open Team, select their profile and choose Deactivate. This blocks their sign-in immediately and frees their seat; it does not need an email to us.

To close your whole ONYX1 account, email support@onyx1.app. You have 30 days after closing to ask us for an export of your data, after which we may delete what the law does not require us to keep.