I can't find a menu item
Work out why a page or menu item is missing, whether it's your role, a switched-off module, your plan, or your phone's menu.
On this pageCheck your role
A page can be missing from your menu for a few different reasons. Work through them in order.
Check your role
Some pages are limited to particular roles: the owner, admins, dispatchers and office staff see more than technicians and contractors, and a few pages are limited to the owner and admins only. A person can also be given individual access to one specific page without seeing the rest of that area. If you think you should have access, ask whoever manages your team to check your role, and on the Team page, whether the page needs an individual grant.
Check whether the module is switched off
Only the owner can turn whole modules on or off for your workspace, in Settings → Features; an admin can't open this page. A switched-off module drops out of everyone's menus, even for roles that could otherwise see it. See Show or hide features for what each switch does and how to turn one back on.
Check your plan
Settings → Features shows Upgrade on a row your plan doesn't cover. See Plans and what each includes for what each plan includes.
Check you're looking in the right place on your phone
The bottom tab bar only shows a few destinations, and a different set for business roles than for crew. Everything else is in the full menu: open it from the icon at the top of the screen.
Search for it
The search box in the top bar lists every page you personally have access to, and searches Help articles too.
Still can't find it
Ask an owner or admin to check your role and access. If a module and your plan both look right and it's still missing, email support@onyx1.app.